Privacy policy

Last updated: August 21, 2026

At xVAN E-Scooter, we respect your privacy and are committed to protecting the personal information you provide when using our Shopify store.

This Privacy Policy explains what information may be collected, how it may be used, and how it may be protected.

1. Information We Collect

When you use our store or place an order, we may collect information such as:

  • name;
  • email address;
  • billing information;
  • shipping information, where applicable;
  • order information;
  • information you provide through our contact form;
  • information associated with your Shopify customer account;
  • technical information related to your use of our website.

We only request information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • process and manage orders;
  • provide access to purchased digital products;
  • communicate with you regarding your order;
  • respond to customer support requests;
  • maintain and improve our Shopify store;
  • prevent fraud or unauthorized transactions;
  • comply with applicable legal requirements;
  • provide important information regarding our services.

3. Payment Information

Payments are processed through Shopify and/or third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Shopify

Our store is hosted and operated using Shopify.

Shopify may process personal information necessary to provide e-commerce functionality, including order processing, payment processing, customer accounts, security, and related services.

Information may also be processed by Shopify's service providers in accordance with applicable privacy requirements.

5. Cookies

Our website may use cookies and similar technologies to:

  • keep the website functioning;
  • remember customer preferences;
  • maintain shopping-cart functionality;
  • understand how visitors use the website;
  • improve website performance;
  • provide relevant functionality.

You may be able to manage cookies through your browser settings or available cookie preferences on our website.

6. Customer Accounts

If you create a customer account, certain information may be stored in connection with your account, including your name, email address, order history, and other information necessary to provide account functionality.

You are responsible for keeping your account credentials confidential.

7. Order Information

When you place an order, we retain information necessary to process and maintain a record of your purchase.

This may include your order number, purchased products, payment status, email address, and other information required for customer support and legal or accounting purposes.

8. Third-Party Services

We may use third-party services to operate our store, process payments, provide analytics, deliver digital products, or provide other necessary functionality.

These third parties may process personal information according to their own privacy policies.

We do not sell your personal information to third parties for their own unrelated purposes.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • request information about how your information is processed;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent.

Some rights may be subject to applicable legal limitations.

12. Children's Privacy

Our store is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the "Last updated" date at the top of this page will be updated.

14. Contact

If you have questions about this Privacy Policy or how your personal information is handled, please use the Contact Us form available on our Shopify store.

xVAN E-Scooter
Platform: Shopify