Refund policy
Last updated: August 21, 2026
At xVAN E-Scooter, all products sold through our store are digital products. Due to the nature of digital products, purchases are generally final and non-refundable once the digital product has been delivered or access has been provided.
No Returns
Because our products are digital, there is no physical product to return. We therefore do not accept physical returns.
No Refunds
Once a digital product has been delivered or made available to the customer, we generally do not offer refunds or exchanges for:
- change of mind;
- accidental purchases;
- purchasing the wrong product;
- no longer wanting the product;
- failure to review the product description before purchasing;
- purchasing a product that does not meet the customer's intended use or expectations.
Before You Purchase
Please carefully review the product page before completing your purchase, including:
- product description;
- specifications;
- included files;
- file format;
- compatibility information;
- applicable license or usage terms.
If you are unsure whether a product is suitable for you, please contact us through the Contact Us page before making your purchase.
Technical Problems
If you experience a technical problem that prevents you from accessing or downloading a product you have purchased, please contact us through the Contact Us page.
We will make reasonable efforts to help you access your purchased product and resolve technical issues.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible.
We may review the order and, at our discretion, assist with duplicate purchases where appropriate.
Incorrect or Incomplete Orders
If you believe that you received an incorrect or incomplete digital product, please contact us and provide your order number and relevant details.
We will review the issue and, where appropriate, provide the correct product or missing content.
Legal Rights
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived or excluded under applicable law.
Where applicable law requires a refund, cancellation, replacement, or another remedy, those rights will continue to apply.
Contact
For questions regarding this Return and Refund Policy or a purchase, please use the Contact Us form available on our Shopify store.
xVAN E-Scooter
Platform: Shopify